Frequently Asked Questions

How do I know if I need to see a psychologist?

At some point in our lives, we’ll all struggle to deal with our thoughts and feelings in a positive way. The idea of seeing a psychologist for the first time can be daunting, but rest assured our friendly and supportive team is here to help. Unsure whether or not you need an appointment? Call our clinic to discuss your needs, and we’ll give you an honest assessment of whether or not you need to book in for an appointment. 


How do I get a referral to attend your clinic?

Your GP can give you a referral as part of your Mental Health Care Plan, to receive a rebate from Medicare. 


How much does it cost to see your psychologists?

Costs vary, depending on the type of services you’re accessing, and whether you are eligible for a Medicare rebate, or other schemes including NDIS, Worker’s Compensation or CTP insurance for motor vehicle accidents. 


What should I expect at my first appointment?

When you arrive at our practice, you will be asked to fill out some paperwork. This will include basic personal information and a consent form that covers issues such as confidentiality and a cancellations policy.

In the first session, we talk about issues that have brought you into therapy and your psychologist will ask questions relevant to your background history. This will include information about your family, social relationships, work history and any past treatment you may have had. Your psychologist will then discuss with you your treatment options and will make specific goals with you for you to achieve.


Do I need to attend your clinic in person?

No. We also offer our appointments as telehealth appointments via video conferencing or telephone during COVID-19, to be conducted from the privacy and comfort of your own home. 


Can you help my child or teenager?

We understand children and adolescents can struggle with their mental health – from those children on the autism spectrum, through to struggling with self-esteem, bullying, anxiety and depression. Our team are highly-skilled when it comes to helping young people overcome mental health issues, and we can also give parents and carers the tools they need to be supportive in a way which is loving and constructive. 


We’re struggling in our relationship - can you help?

Relationships can often go through challenging periods – we offer a relationship counselling service which can help you understand the problems within your relationship, improve your communication, and give you the tools to strengthen your bond. For couples going through separation or divorce, we can also help with resolving conflict, and helping with the next steps to adjusting to your new lives. 


We are having some major family issues - can you help?

Families can often struggle to communicate and cohabitate. We can help with our family counselling service, which can resolve existing issues, and help families to deal with trauma and change – for example coping with divorce or losing a loved one. 


I’ve suffered psychological trauma due to a motor vehicle accident - can you help?

We offer treatment for those who have suffered as a result of a motor vehicle accident, covered by CTP insurance. 


Do you take appointments for Workers Compensation claims?

Yes, we are registered to provide psychological services as part of a Workers Compensation claim. 


What is your cancellation policy?

If you need to cancel or postpone your appointment 24 hours’ notice is required otherwise a fee is charged. There are no Medicare or Health Fund rebates available for this fee.


Will you be able to help me?

With mental health, there is no easy fix or magic pill to resolve a problem. Often it takes time and dedication to overcome issues and create a more positive way of life. We are committed to helping our clients rediscover a more positive and rewarding way of life, and our highly-skilled team will tailor treatment to suit your own unique needs. 


Have Questions?

Get in Touch

Suite 6 / Level 2
87-89 Market St (enter via Young St)
Wollongong NSW 2500

Phone: 02 42445636
Fax: 02 42731167

Let’s connect

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