Frequently Asked Questions
When it comes to your mental health, it’s important to ask questions.
At some point in our lives, we all struggle with our mental health. Whether you’re living with an ongoing condition, processing new emotions or responding to a life trauma or change, it’s common to feel lost or overwhelmed.
We can help you build skills to manage and thrive.
How do I know if I need to see a psychologist?
At some point in our lives, we’ll all struggle to deal with our thoughts and feelings in a positive way. The idea of seeing a psychologist for the first time can be daunting, but rest assured our friendly and supportive team is here to help. Unsure whether or not you need an appointment? Call our clinic to discuss your needs, and we’ll give you an honest assessment of whether or not you need to book in for an appointment.
Do I need a referral?
You don’t need a referral to book an appointment. However, without a referral you can only receive a rebate if you’re a member of a Private Health Fund. If you’d like to claim a rebate through Medicare you’ll need a Mental Health Treatment Plan (MHCP) and referral from your GP.
If you have a referral to see someone at another psychology practice you can still use that referral to attend our practice. If you’re coming under Workers’ Compensation or CTP Insurance you‘ll need a referral to us and also a copy sent to the insurer.
What should I expect at my first appointment?
During your first session, we’ll talk about the issues that have brought you into therapy and your Psychologist will ask questions about your background history. This will include information about your family, social relationships, work history and any past treatment you may have had. Your Psychologist will then discuss with you your treatment options and you’ll collaborate to set some goals.
Will you be able to help me?
With mental health, there is no easy fix or magic pill to resolve a problem. Often it takes time and dedication to overcome issues and create a more positive way of life. We are committed to helping our clients rediscover a more positive and rewarding way of life, and our highly-skilled team will tailor treatment to suit your own unique needs.
What if I’m not connecting with my Psychologist?
It takes time to develop a strong therapeutic alliance. However if you feel the Psychologist is not the right fit for you we have others you can see. Just contact our administrative staff who can help you change to another practitioner. Our Psychologists don’t get offended and know that not everyone is a good fit.
How much does it cost to see your Psychologists?
Our fees vary depending on the type of services you’re accessing. Just contact us for fee information and we can let you know what to expect. If you’re coming under Workers’ Compensation or CTP insurance for motor vehicle accidents, we’ll invoice your insurer directly. Please note we do not bulk bill.
What’s your cancellation policy?
We appreciate that sometimes life happens. If you need to cancel or reschedule your appointment 48 hours’ notice is required. The fee for cancelling or rescheduling your appointment within 24-48 hours is 50% of the full session fee, and within 24 hours the full fee is charged. We’ll remind you of this policy at the time of booking.
We are having some major family issues - can you help?
Families can often struggle to communicate and cohabitate. We can help with our family counselling service, which can resolve existing issues, and help families to deal with trauma and change – for example coping with divorce or losing a loved one.
I’ve suffered psychological trauma due to a motor vehicle accident - can you help?
We offer treatment for those who have suffered as a result of a motor vehicle accident, covered by CTP insurance.
Do you take appointments for Workers Compensation claims?
Yes, we are registered to provide psychological services as part of a Workers Compensation claim.
What is your cancellation policy?
If you need to cancel or postpone your appointment 24 hours’ notice is required otherwise a fee is charged. There are no Medicare or Health Fund rebates available for this fee.
Will you be able to help me?
With mental health, there is no easy fix or magic pill to resolve a problem. Often it takes time and dedication to overcome issues and create a more positive way of life. We are committed to helping our clients rediscover a more positive and rewarding way of life, and our highly-skilled team will tailor treatment to suit your own unique needs.
WANT TO TALK?
We’re here to help you find solutions to a broad range of life problems.